Missing Gold Cell Phone Purchases

[dragonmike]

Hello,
This isn't about me. But a player on SS1, named GennaWalker has purchased gold with her cellphone 9 times, and has not gotten anything. She's quite annoyed about it, and would like this to be fixed.
Thanks~
DM

[IWX]

Have her e-mail info@sacredseasons.com with the details. I'm kind of confused as to why she'd do it 8 more times if nothing came of the first attempt.

[TheyCallMeTroll]

Seems legit.

[smokehalo]

You can also have the player contact support with Zong. When you go to the purchase page for cell gold, there's a little paragraph at the bottom with email and telephone contact information for Zong.

[dragonmike]

Have her e-mail info@sacredseasons.com with the details. I'm kind of confused as to why she'd do it 8 more times if nothing came of the first attempt.

Might have thought the transaction didn't go through.

[davidxrawr]

should also checked if you were charged or not for the purchases ", (although im sure you probably did this already)